FAQs

Get answers to any question under the blue, tropical sun! If you don't see your answer here, please let us know through our 'Contact Us' page on this site, or email us at onlineservice@cariloha.live.

Products

WASH: Wash with similar colors in cold water. Avoid bleach, use a mild detergent. Shake before drying to reduce wrinkles.

DRY: Dry on gentle cycle. Tumble dry on low heat. Avoid fabric softener & dryer sheets.

Twin XL is available in the Classic Line.

The Classic line features a twill weave finish while the Resort line has sateen. The sateen finish allows more bamboo feel, making it slightly softer, though both are incredibly comfortable.

Queen, king, and cal-king sets include 1 fitted sheet, 1 flat sheet and 2 pillowcases. Twin sets include 1 fitted sheet, 1 flat sheet and 1 pillowcase. Split-king sets include 2 twin XL fitted sheets, 1 flat sheet and 2 pillowcases.

These items are only sold in sets, not individually. Pillowcases are the only sheet set items sold separately.

Our Classic line is 230 and the Resort line is 400, but the feel is softer than 1,000-thread-count Egyptian cotton.

Regular towels and bath sheets are sold individually. Hand towels and washcloths come in sets of 3. Bath towel sets contain 1 regular towel, 1 hand towel, and 1 washcloth.

Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".

Yes, all product classes I and classes II are Oeko-Tex certified.

If you're not completely in love with your Cariloha bamboo pillow, it's eligible for an exchange or return with a proof of purchase. The request must be made within 30 days of delivery, and items must be sent to Corporate Headquarters. Purchaser covers transportation costs.

Cariloha Mattress

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. Contact customer service at 800-884-5815 to arrange pickup and refund. Proof of purchase is required.

cariloha.livefort Bases are recommended, providing a flat, uniformly solid surface. Don't place mattresses directly onto widely-spaced slats, as this causes premature sagging and voids the 10-year warranty. Box springs with slats no more than 3" apart, or 1/4" plywood on a box spring also work.

The mattress is compressed, rolled in plastic, and shipped in a box.

The mattress must be removed from the box within 6 months after purchase, or the warranty will be voided.

cariloha.livefort Bases are recommended. Avoid widely-spaced slats as they cause sagging and void the warranty. Box springs with slats no more than 3" apart, or 1/4" plywood on box springs work well.

Currently, only contiguous U.S. shipping is offered. APO, FPO, and PO Box addresses are not supported.

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. Alternatively, the full retail price of those items is deducted from the refund.

See our dedicated mattress FAQ for more frequently asked questions.

Ordering & Payment

Price adjustments are available if mattress prices are reduced within 15 days of order submission, or within 5 days for other merchandise in the same color/size. Items must have been purchased at original price, not clearance. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment.

Your card will be charged at the time of purchase. Contact Customer Service at onlineservice@cariloha.live or 1-800-884-5815 if problems arise.

Guest checkout is available, but creating an account streamlines future purchases and provides promotional updates.

Login is required to connect purchases to your account, or if the checkout email matches your account email.

In the cart, or at checkout, there is a box where you can enter in your discount code. Enter all dashes and click "apply coupon." Contact support if issues occur.

Unfortunately, online retail showroom credit is only applicable to the online retail showroom.

Only one code per transaction is allowed.

When checking out, select "use gift card to checkout" under the payment method sections. Enter the gift code and press "add gift card." Contact support if needed.

Back-ordered items cannot currently be held for future delivery.

Multiple discounts cannot be combined.

Unfortunately, we cannot combine our Bedding Suite offer with a promotional discount.

Returns & Exchanges

We do ask that you send us the item you want to return first. Once we receive that item, we will then send out your replacement. Contact support with questions.

A valid receipt is required. Without one, exchange for available online items is offered.

We'd be happy to exchange an item for online retail showroom credit. This credit applies only to online purchases.

If you experience any quality issues, we'll be happy to exchange or replace the item(s) for you within 30 days of purchase at no cost to you, excluding shipping and handling. Visit the returns page or call 1-800-884-5815.

Price adjustments are available if mattress prices are reduced within 15 days of order submission, or within 5 days for other merchandise in the same color/size. Items must have been purchased at original price, not clearance. Refunds go to the original payment method.

Shipping

Yes, PO Box shipping is available via USPS at checkout.

Currently, only Canada and Australia receive international shipments.

We do our best to ship orders out within 1 to 2 business days. Shipping doesn't occur on weekends.

Opening a Retail Showroom

It's not. Cariloha retail showrooms are independently owned business entities. Support departments assist with operations.

Yes, specific geographical exclusivity is granted based on location, foot traffic, and area potential.

This information is held private and confidential by individual showroom operators.

Seasonal showrooms operate only part-year. Submit an information request form for area evaluation.

Internships

The program offers business experience, living in dream vacation locations, skill development, adventure, lifelong friendships, and growth opportunities.

By doing this internship program it gives us a chance to recruit people from all over the country and get the best of the best talent for some of our top stores. Short 3-6 month semesters maintain fresh energy and provide excellent recruiting.

Yes, advancement to store manager or corporate positions is available. 65% of the people working in our corporate office started out as interns, including our CEO as well as 3 of the 4 members of our Executive Team.

Unfortunately, if you are applying from outside of the country we are not able to provide you with a work permit. International applicants must self-secure documentation.

Are they passionate? Are they trustworthy? Do they have sales experience? Will they make the most of this opportunity?

Retail sales emphasis, sales training participation, store opening/closing, cash handling, inventory management, hotel/cruise marketing, and merchandising. Management development and social media internships involve more extensive responsibilities.

No college enrollment required, but applicants must be at least 18 years old.

Most colleges offer school credit for our internship. It is your responsibility to meet with your counselor to figure out the details. The company works with schools on adjustments.

Multiple locations are offered each semester. Visit cariloha.live/about/intern-with-us for current options.

First, you indicate undesired locations. Then preferred choices are considered, along with store personality, manager style, and group chemistry. Flexibility is appreciated.

Yes, couples and friend groups can submit together and interview simultaneously.

Individual consideration proceeds if a partner withdraws.

Our intern structure is very unique and lucrative, if you're driven! Housing, utilities, flights, and transportation are covered. Monthly $600 per diem (untaxed) is provided. Commission averages $600/month, with bonuses from social media and customer acquisition programs.

Training occurs at corporate office in Sandy, Utah or virtually, with accommodations provided for non-Utah residents.

Health insurance is the responsibility of each individual intern.

Currently, all interns in Hawaii are provided a vehicle to share with their roommates. Other locations receive $400 transportation allowance.

You and your roommates will be in charge of paying for gas for the car, this is what the $600 per diem is meant to cover.

Company vehicles include insurance with a $2,000 deductible. The deductible is the intern's responsibility in accidents. Alternative insurance with lower deductibles may be used if verified with the provider.

You are responsible for taking excellent care of the vehicle provided. Notify management of maintenance issues; we will cover any cost of maintenance.

Interns work up to 40 hours per week, which break out to be 8 hour shifts, 5 days a week with 2 days off.

Interns receive 2 days off weekly, with one guaranteed shared with another intern. Additional time off is at manager discretion but must be made up.

Your manager will email you your work schedule a week before you're scheduled.

We prefer our interns to stay in their locations for the duration of their internship.

Most stores operate 9:00 am – 9:00 pm with opening (9:00 – 5:00) and closing (1:00 – 9:00 pm) shifts, each with breaks.

Increase customer confidence in products, bring energy to the store, and increase sales by creating excellent experiences.

Your number 1 priority is the customer! Greet customers immediately and provide demonstrations. Use slow periods for merchandising. Closing involves cleaning, register counting, report emailing, and deposit determination.

Interns work most holidays, including Thanksgiving and Christmas, rotating Sunday shifts.

No. Even if you are legally able to drink there can never be alcohol, drugs or smoking in the intern apartments at any time. Violations result in immediate termination.

Visitors are welcome, but normal work schedules remain. No visitors allowed first or last week. Apartment guests require approval and must leave by 10:00 pm.

No pets are allowed in apartments.

Managers communicate monthly sales projections at month start for incentive evaluation.

Locations vary, with 3 to 8 interns currently. Some locations are entirely intern-run while others employ local staff.

We spend a lot of time and resources on recruiting, hiring, and training our intern team. A $1,000 commitment fee is required, returned upon program completion.

You get your commitment fee back on your last paycheck from the company, once you've completed your internship and turned in all housing (and car if applicable) check out forms.

Per diem for days worked is paid, but the commitment fee is forfeited along with outstanding bonuses. Interns cover transportation home and must vacate housing within 24 hours.

Substandard performance or rule violations result in write-ups and reduced bonuses. Management may terminate early; interns cover return transportation costs and forfeit commitment fees and bonuses. Housing checkout occurs within 24 hours.

Interns are expected to dress clean, neat, and professionally. Five branded tops are provided. Appropriate-length bottoms, clean shoes, no unnatural hair colors, and stud facial piercings only.

Cell phones prohibited on sales floor (safe storage available). No counter sitting. During slow periods, expect outside customer engagement, tidying, restocking, inventory counting, or training. Store computers for sales, inventory, cycle counts, and training only.